{"id":94655,"date":"2026-08-13T06:54:02","date_gmt":"2026-08-13T06:54:02","guid":{"rendered":"https:\/\/www.loginventory.de\/support-2\/"},"modified":"2026-08-13T06:54:02","modified_gmt":"2026-08-13T06:54:02","slug":"support","status":"publish","type":"page","link":"https:\/\/www.loginventory.de\/en\/support\/","title":{"rendered":"Support & help"},"content":{"rendered":"\n
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\n\t\t\t\tResources<\/span>\n\t\t\t\t

\n\t\t\t\t\tSupport: we help directly<\/span>.\n\t\t\t\t<\/h1>\n\t\t\t\t

\n\t\t\t\t\tNo hotline hold queue, no ticket ping-pong, no bot. You talk to the people who\n\t\t\t\t\tbuild LOGINventory. Whether you’re in your trial phase or live in production: we’ll\n\t\t\t\t\ttell you which channel is fastest for your request.\n\t\t\t\t<\/p>\n\t\t\t\t

\n\t\t\t\t\tGet in touch \u2192<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n
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\n\t\t\tGuide<\/span>\n\t\t\t

\n\t\t\t\tYour channel for every request.\n\t\t\t<\/h2>\n\t\t\t

\n\t\t\t\tMultiple paths to an answer. The shortest one depends on what you need.\n\t\t\t<\/p>\n\t\t<\/div>\n\n\t\t

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PHONE & EMAIL<\/div>\n\t\t\t\t\t\t

Direct contact<\/h3>\n\t\t\t\t\t\t

\n\t\t\t\t\t\t\tSales question, quote, or technical issue: call or write. You’ll reach a\n\t\t\t\t\t\t\tperson, not a phone menu.\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\tGet in touch \u2192<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t

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TICKET SYSTEM<\/div>\n\t\t\t\t\t\t

Helpdesk & knowledge base<\/h3>\n\t\t\t\t\t\t

\n\t\t\t\t\t\t\tOpen a ticket, track its status, search resolved cases. For existing\n\t\t\t\t\t\t\tcustomers with active maintenance.\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\tOpen helpdesk \u2192<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t

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DOCUMENTATION<\/div>\n\t\t\t\t\t\t

Online documentation<\/h3>\n\t\t\t\t\t\t

\n\t\t\t\t\t\t\tInstallation, setup, discovery, queries, license management: searchable\n\t\t\t\t\t\t\tdocumentation, chapter by chapter.\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\tOpen documentation \u2192<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t

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VIDEO<\/div>\n\t\t\t\t\t\t

Video tutorials<\/h3>\n\t\t\t\t\t\t

\n\t\t\t\t\t\t\tFeatures and workflows on video instead of in text. From your first\n\t\t\t\t\t\t\tdiscovery scan to the license report.\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\tWatch videos \u2192<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t

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SELF-SERVICE<\/div>\n\t\t\t\t\t\t

FAQ<\/h3>\n\t\t\t\t\t\t

\n\t\t\t\t\t\t\tCommon questions about licensing, discovery, the database, and updates.\n\t\t\t\t\t\t\tAnswered briefly, no ticket needed.\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\tRead the FAQ \u2192<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t

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RELEASES<\/div>\n\t\t\t\t\t\t

Changelog<\/h3>\n\t\t\t\t\t\t

\n\t\t\t\t\t\t\tNew features, bug fixes, breaking changes: documented release by release.\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\tView changelog \u2192<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n

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\n\t\t\t\tMaintenance<\/span>\n\t\t\t\t

\n\t\t\t\t\tWhat’s included in your maintenance.\n\t\t\t\t<\/h2>\n\t\t\t\t

\n\t\t\t\t\tSoftware Assurance covers you technically and organizationally. It includes updates\n\t\t\t\t\tand major releases within your current product line, technical support by email\n\t\t\t\t\tand phone on business days with a response within one business day, one hour of\n\t\t\t\t\tremote consulting per year, and access to the helpdesk and knowledge base.\n\t\t\t\t<\/p>\n\t\t\t\t

\n\t\t\t\t\tTechnical support at support@loginventory.de<\/a>\n\t\t\t\t\tis open to existing customers with active maintenance. Requests are handled as\n\t\t\t\t\ttickets, processed on business days.\n\t\t\t\t<\/p>\n\t\t\t\t

\n\t\t\t\t\tDuring the 30-day trial, personal support is included at no charge. That’s true\n\t\t\t\t\teven if you haven’t purchased a license yet.\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t\t\t

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Phone<\/div>\n\t\t\t\t\t\t+49 89 4488870<\/a>\n\t\t\t\t\t\t
Munich \u00b7 Mon\u2013Fri, 9 am\u20135 pm<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Outside business hours<\/div>\n\t\t\t\t\t\tsupport@loginventory.de<\/a>\n\t\t\t\t\t\t
Requests are handled as tickets, processed on business days.<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n
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Remote support via TeamViewer<\/h3>\n\t\t\t\t\t\t

\n\t\t\t\t\t\t\tFor cases that can’t be resolved by phone: our support team connects to\n\t\t\t\t\t\t\tyour computer using TeamViewer QuickSupport. Download about 9 MB, no\n\t\t\t\t\t\t\tinstallation required, active only for the duration of the session.\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\tDownload TeamViewer QuickSupport \u2192<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n

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\n\t\t\tNot sure which channel fits?\n\t\t<\/h2>\n\t\t

\n\t\t\tWrite to us. We’ll sort your request and route it to the right place.\n\t\t<\/p>\n\t\tGet in touch \u2192<\/a>\n\t<\/div>\n<\/section>\n\n\n\n

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\n\t\t\tFrequently asked questions<\/span>\n\t\t\t

\n\t\t\t\tSupport and maintenance: frequently asked questions.\n\t\t\t<\/h2>\n\t\t<\/div>\n\t\t
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How do I reach LOGINventory support?<\/summary>

By phone at +49 89 4488870<\/a> (Mon\u2013Fri, 9 am\u20135 pm, Munich) or by email at support@loginventory.de. Requests are handled as tickets, processed on business days. You’ll talk to the people who build LOGINventory.<\/p><\/div><\/details>\n\t\t\t

What’s included in maintenance?<\/summary>

Updates and major releases within your current product line, technical support by email and phone with a response within one business day, one hour of remote consulting per year, and access to the helpdesk and knowledge base.<\/p><\/div><\/details>\n\t\t\t

Is support available during the trial?<\/summary>

Yes. During the 30-day trial, personal support is included at no charge. That’s true even if you haven’t purchased a license yet.<\/p><\/div><\/details>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n

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\n\t\t\tWays to get started<\/span>\n\t\t\t

See LOGINventory in your own IT environment.<\/h2>\n\t\t\t

\n\t\t\t\tPick what fits your week. Every route is non-binding.\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t

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Trial license<\/div>\n\t\t\t\t

30 days. Full feature set.<\/h3>\n\t\t\t\t

Full network size, all modules, no credit card. Setup in under 30 minutes.<\/p>\n\t\t\t\tRequest trial license \u2192<\/a>\n\t\t\t<\/div>\n\t\t\t

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Discovery call<\/div>\n\t\t\t\t

15 minutes. With a technician.<\/h3>\n\t\t\t\t

You describe your environment: size, sites, what you want to solve. We tell you whether LOGINventory is the right tool for it.<\/p>\n\t\t\t\tSchedule a time \u2192<\/a>\n\t\t\t<\/div>\n\t\t\t

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Forever-Free<\/div>\n\t\t\t\t

20 devices. No time limit.<\/h3>\n\t\t\t\t

Small environment? Lab? Personal project? Works without a contract, without a lead.<\/p>\n\t\t\t\tDownload directly \u2192<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n","protected":false},"excerpt":{"rendered":"

Resources Support: we help directly. No hotline hold queue, no ticket ping-pong, no bot. You talk to the people who build LOGINventory. Whether you’re in your trial phase or live…<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-redesign.php","meta":{"footnotes":""},"class_list":["post-94655","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.loginventory.de\/en\/wp-json\/wp\/v2\/pages\/94655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.loginventory.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.loginventory.de\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/www.loginventory.de\/en\/wp-json\/wp\/v2\/comments?post=94655"}],"version-history":[{"count":0,"href":"https:\/\/www.loginventory.de\/en\/wp-json\/wp\/v2\/pages\/94655\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.loginventory.de\/en\/wp-json\/wp\/v2\/media?parent=94655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}